Director of Workforce Management
Company: VirtualVocations
Location: Moreno Valley
Posted on: March 12, 2025
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Job Description:
A company is looking for a Director of Workforce Management.
Key Responsibilities
Develop and implement workforce management strategies to ensure
optimal staffing levels across multiple channels
Oversee capacity planning and partner with business leaders for
accurate forecasting and budgeting
Lead a WFM team and manage telephony and workforce management
systems, ensuring alignment with operational objectives
Required Qualifications
7+ years of experience in workforce management within a contact
center environment, with at least 4 years in a leadership role
Expertise in WFM software and telephony systems
Strong analytical skills in forecasting, capacity planning, and
scheduling
Proven ability to collaborate with operations leaders for process
optimization
Experience with automation and AI-driven workforce optimization is
a plus
Keywords: VirtualVocations, Moreno Valley , Director of Workforce Management, Executive , Moreno Valley, California
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