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Customer Service Associate

Company: Stone Rose Management
Location: Moreno Valley
Posted on: May 12, 2022

Job Description:

Stone Rose Management is looking for a customer service representative to join our team in our Chino Hills office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in the internal system for cross-functional awareness and relationship development.

    Requirements:
    • Bachelor's degree or equivalent
    • 1-2 years proven experience in supporting client success
    • Excellent written and verbal communication skills
    • Ability to address complaints and issues with effective solutions and a positive attitude
    • Passion for delighting customers with above and beyond service
    • Excellent time-management and prioritization skills
    • Familiarity with CRM system

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Keywords: Stone Rose Management, Moreno Valley , Customer Service Associate, Hospitality & Tourism , Moreno Valley, California

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