E-Comm Customer Care Rep.
Location: Moreno Valley
Posted on: August 7, 2022
Job Description Company Description NOW TRENDING: Careers at
SKECHERS. Join the thousands of innovators, advocates and forces
who are making an impact every day at one of the biggest footwear
brands in the world. Whether you love to connect with consumers on
the retail floor or want to drive our award-winning powerhouse in
new directions, the SKECHERS team is the place to be. Learn more
about our brand at about.skechers.com Job Description This is an on
site position. The pay is $15-$17 an hour based on your experience.
Weekends are required for this position. Assist with customer
inquiries received via phone, email, live chat, mail and social
media in a high-volume contact center. Ensure a quality experience
by providing friendly, professional service. Efficiently and
effectively utilize multiple Customer Service tools and systems,
and web technologies to resolve issues on customer---s behalf.
Monitor order and return flow. Process credits and exchanges for
returns to SKECHERS.com. Assist customers with their SKECHERS Elite
membership accounts. Collaborate with SKECHERS Store Managers and
District Managers to resolve consumer concerns in-store. Research
and troubleshoot technical issues as needed. Provide regular
feedback to management team regarding incoming customer contacts
and provide recommendations on how to improve moving forward.
Excellent oral and written communication skills. Excellent
organizational and time management skills Familiarity with a CRM
system Experience with Microsoft Office products including Word,
Outlook, Excel and PowerPoint. Qualifications Prior customer
service/consumer affairs experience, preferably working directly
with consumers in a medium or high-volume contact center
environment. Ability to manage multiple priorities. Retail
management experience would also be considered. Additional
Information All your information will be kept confidential
according to EEO guidelines.
Keywords: Skechers, Moreno Valley , E-Comm Customer Care Rep., Hospitality & Tourism , Moreno Valley, California
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