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Customer Service Representative

Company: Solaris Paper
Location: Moreno Valley
Posted on: December 26, 2018

Job Description:

Our company is currently located in Buena Park but will be relocating to a new facility in Moreno Valley, 1st quarter 2019. We offer a gas allowance to qualified new hires from the Inland Empire while training at our Buena Park facility. Details of relocation will be discussed during the recruiting/interviewing process. 1. JOB PURPOSE Serves as a direct liaison between customers, sales and all company departments ensuring timely and accurate processing of orders. Provides world class servic----e to customers with resolving inquires or problems. 2. KEY RESPONSIBILITIES Input customers' orders into SAP R3 for all accounts under assigned sales region. Create, review, and provide sales order confirmations to customers/sales as required. Creates purchase contracts for qualifying orders requesting import product, sends to Mill & Import for processing and proactively works with said departments. Pricing management & SAP implementation. Processes all sample requests from company departments via fed ex or LTL ensuring the most cost effective method is utilized. Compile daily/weekly reports for internal and external parties as required. Capture customer PO fill rate as part of order management. Suggests product substitutions as needed for orders based on product knowledge. Participate in daily/weekly conf. calls & meetings as required Proactively works with logistics/Import, warehouse, accounting, PPIC and Sales team to ensure customers' orders are processed accordingly. Responds to customer inquiries and requests, trouble shoots problems and recommends remedial actions. Helps investigate all customer payment deductions and collaborates with respective departments for root cause and resolution. Primary contact for all customer nonconformance product claims, collaborates with QA & Sales for customer resolution as required. Manages Purchase order ship point to ensure most cost effective shipping method is used by way of collaborating with transportation department for rate analysis prior to shipping. Helps to communicate customer PO product needs to PPIC and collaborates with to ensure product needs are provided in a timely manner and allow on time delivery/fill rate. Effectively manages available inventory toward customer PO's by way of prioritizing destinations, quantity required, transit times and ETA's with a focus to fill all customers' needs respectively, coordinates allocation with sales as needed Able to work effectively both individually and in a team approach environment. Will help train/cross train and overall support the extended CS team. Performs other duties as assigned 3. WORKING RELATIONS INTERNAL Logistics/Distribution - ensure timely shipping & delivery of orders Production /Inventory - ensure products are available for orders Sales Team & Brokers - provide support with customers Accounting - ensure customers are invoiced accurately & credits are issued accordingly Trade Marketing - ensure off invoice pricing is implemented correctly. Customer Service - Will support and assist overall CS team in all areas EXTERNAL Customers - Provide full support in all aspects & all inquiries 4. JOB SPECIFICATIONS Education and Experience Background: High School Diploma required. College course work and/or comparable work experience in customer service representative related field: 3 years min. manufacturing industry required and 3 years account management/ experience preferred. Skills and Knowledge: Must work well within team framework Detail oriented and quality focused Effective written & oral communication skills, establishes positive working relationships. Must be dependable and punctual. Experience with Microsoft Office programs SAP R3 experience preferred Structures tasks and prioritizes work assignments to meet deadlines and accomplish departmental goals. Sales Force experience preferred 5. ESSENTIAL FUNCTIONS OF THE JOB Must be able to perform general office functions, operate a computer, lift up to 20 pounds, and communicate effectively with internal and external constituencies

Keywords: Solaris Paper, Moreno Valley , Customer Service Representative, Hospitality & Tourism , Moreno Valley, California

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