MorenoValleyRecruiter Since 2001
the smart solution for Moreno Valley jobs

CUSTOMER SERVICE

Company: MommyJobs Online
Location: Moreno Valley
Posted on: August 16, 2019

Job Description:

Inbound Travel Consultant "Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Pay: $10-30 PER HOUR Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference AGENT ID code MJOLOMANIE on your registration submission. Office: 14054186160

Keywords: MommyJobs Online, Moreno Valley , CUSTOMER SERVICE, Hospitality & Tourism , Moreno Valley, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


On-Call Lead Food Service Worker
Description: This position will remain open until suitable candidates are identified. This is a 40 part-time limited appointment for ten 1 0 months, which may be extended based on the needs of the department. DESCRIPTION (more...)
Company: University of California - San Diego Medical Cente
Location: San Diego
Posted on: 08/20/2019

PART-TIME SALES CLERK - FLEET STORE
Description: PART-TIME SALES CLERK - FLEET STORE United States-California-San Diego Job Summary: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to (more...)
Company: Navy Exchange Service Command
Location: San Diego
Posted on: 08/20/2019

Guest Service Representative - Residence Inn San Diego La Jolla - (19113433)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International, Inc.
Location: San Diego
Posted on: 08/20/2019


Manager in Training - Fashion Valley
Description: THE PROFILE Abercrombie Fitch Co. is a leading global specialty retailer of high-quality, casual apparel for men, women and kids with an active, youthful lifestyle under its Abercrombie Fitch, abercrombie (more...)
Company: Abercrombie & Fitch
Location: San Diego
Posted on: 08/20/2019

Sales Manager, Magnolia - Store (Mission Valley)
Description: SunIRef:Sales:title Sales Manager, Magnolia - Store 438 Mission Valley Best Buy 23,339 reviews - San Diego, CA 92108 Best Buy 23,339 reviews Read what people are saying about working here. What does (more...)
Company: Best Buy
Location: San Diego
Posted on: 08/20/2019

Shift Supervisor
Description: Job Description The primary purpose of this position is to provide direction and assistance in the completion of daily merchandise and operating tasks and to perform such other duties as assigned by the (more...)
Company: Rite Aid Corporation
Location: San Diego
Posted on: 08/20/2019

Barista / Gourmet Coffee Attendant - The Westin - (19113939)
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Oceanside
Posted on: 08/20/2019

Barista / Gourmet Coffee Attendant - The Westin - (19113939)
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: San Diego
Posted on: 08/20/2019

Customer Service Representative-Video Repair
Description: Client Reference Code: 245692 br br At A Glance: br br ul br li Full-time entry to midlevel customer service role in one of our modern call centers. li Profile: An adaptable, efficient, (more...)
Company: Spectrum
Location: San Diego
Posted on: 08/20/2019

Guest Environment Expert (AM/PM Housekeeper) - San Diego DT Shared Service RI - (19097467)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International, Inc.
Location: San Diego
Posted on: 08/20/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Moreno Valley RSS job feeds