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It Endpoint Support Technician

Company: Suna Solutions
Location: Moreno Valley
Posted on: January 14, 2020

Job Description:

IT Endpoint Support Technician Suna SolutionsMoreno Valley, California, United States 14 hours agoBe among the first 25 applicants Smiling faces of LinkedIn members See who Suna Solutions has hired for this role Easy Apply Overview: Our client, a global leader in the development, manufacturing and marketing of innovative medical products for the treatment and management of respiratory disorders, with a focus on sleep-disordered breathing, seeks an accomplished IT Endpoint Support Technician. *** Candidate must be authorized to work in USA without requiring sponsorship *** *** Temp to Perm role *** ************************************************************************************************************************ *** Location: Moreno Valley, CA 92553 *** Duration: 6 months w/ possibility of conversion to FTE role Description: Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Logs and tracks calls using ServiceNow (ticketing software) and maintains history records and related problem documentation. Interviews user to collect information about problems and leads user through diagnostic procedures to determine source or error. Determines whether problem is caused by hardware or software such as application, printer, cables, telephone, network, etc. Setup maintain and configure all wireless RF devices, Symbol/Motorola based. Assist with the setup configure all print servers in facility, RF and hard wired based. Assist with setup create and maintain required network accounts in AD, ADSI, Exchange servers, WMS servers etc. Assist with creating network folders on local file servers, setup maintain local printer connections on print servers. Adjust and maintain file server space issues. Support and manage printers within Oracle Applications; troubleshoot Oracle printer issues. Ability to troubleshoot and resolve issues involving Manhattan s Warehouse Management System (WMS, SCALE, High Jump). Support Tech Services service software testing and work with the team to coordinate updates accordingly. Troubleshoot and resolve Oracle applications issues, involving such modules as Work in Process, Customer Support and Inventory. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to other technical staff or supervisor. Responsible for the imaging of machines for new or current users to company standard build, using related software and images. Maintains image updates as needed; review and provide inputs to needed updates to images. Support Audio/Visual and conference rooms, support hardware and network systems, phone, projector and video conference equipment. Ability to communicate any problems or issues, facilitate and track through an escalation process; work with peers to assist with resolutions. Writes or revises user instruction materials relevant to supported user base. Responsible for primary IT support of facility; escalate issues when necessary to appropriate peers. Qualifications: Bachelor s Degree in Computer Sciences or a related discipline required; Associates Degree with additional experience will be considered. Microsoft training or certification MCSE, ISA experience and/or Cisco desirable; Oracle-related certifications a plus. Minimum of 5 years of experience in the support of Client desktop environment, especially Microsoft desktop operation systems and applications suites in a Windows 2008/20012r2/2016 Server environment. Installing and maintaining LAN/Desktop Hardware and Software systems including Windows 10, Office 2016, MS O365 suite and multiple hardware platforms including Apple iOS. Ability to configure desktop and laptop computers to company standards and performing minor to medium level repairs to computer hardware and peripherals. Working knowledge of imaging system software fundamentals. Familiarity with SQL * Plus queries and ability to run ad-hoc report requests from business users using Oracle SQL Developer reporting application. Excellent communication skills, good organization, and customer service skills a must. ************************************************************************************************************************ I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Satwinder Sat Singh Lead Technical Recruiter Phone: ************ Email: *************** Company Overview: Suna provides consulting, temporary staffing and payrolling services to Fortune 500 companies nationally. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Suna because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws. Seniority level Mid-Senior level Employment type Contract Job function Information TechnologyCustomer Service Industries Hospital & Health CareHealth, Wellness and FitnessMedical Devices

Keywords: Suna Solutions, Moreno Valley , It Endpoint Support Technician, IT / Software / Systems , Moreno Valley, California

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