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Failure Analysis Engineer (Field Investigations)

Company: ResMed
Location: Moreno Valley
Posted on: June 1, 2021

Job Description:

The Operations team partners closely with ResMed's five business leaders to understand their needs then providing a variety of products and services to help them meet those needs including Customer and Technical Services, Global Quality Assurance and Regulatory Affairs, Supply Chain, manufacturing, logistics and distribution. Focused on enabling new product introduction and operating excellence, our team strives to improve time to market for new products and services, improve efficiencies in our cross-functional processes, and improve our supply chain through digitization and automation to increase value add to our customers.

Let's talk about the team and you:

At ResMed we focus on capability and passion. The investigations team specializes in supporting our latest, best-in-class Sleep-Disordered Breathing devices, masks and home life-support ventilators. The team performs root cause investigation, risk assessments, and quality data support for products sold to the global market.

We are looking to add a Failure Analysis Engineer to join our Field Investigations team based in Moreno Valley to enable us to respond faster to customer's enquiries, and to work closely with our US service centers.

You will be reporting to a Sydney and Singapore based team, collaborate on a global level to carry out component-level root cause investigation on our product offerings. As a local investigation engineer, you will be a key contact to liaise with ResMed's service centers, authorized third party service centers, and potentially select customers to get a handle on the hot issues at hand. Once an issue is identified, you will work with the global team such as R&D, manufacturing and suppliers on any suggested design or process changes, and report and track defect trends until issue resolution.

Let's talk about Responsibilities:

You will be a natural problem solver with a pride and personal interest in what you do. In this role, you will perform engineering activities required to support released products, including Field or Manufacturing Issues, Reliability Engineering, and Product Analysis. Other responsibilities will include:

* Inspecting, testing and evaluating the returned devices from the field * Performing engineering investigations to identify root cause for released products * Writing protocols and reports as part of the investigation process * Assess patient risk in accordance to the product risk management plan * Performing quality system and process actions * Documenting activities and generate appropriate reports * Communicating product issues with internal and external stakeholders * Contributing to and managing process improvement projects * Providing technical advice/direction in primary areas of expertise to stakeholders

Let's talk about Qualifications and Experience:

* Bachelors Degree of Engineering in Electrical or Electronics or Mechatronics. Will accept equivalent experience in lieu of a degree. * Strong collaborative expertise within cross-functional teams * Minimum 3 years' experience in an engineering root-cause investigation role in a highly-regulated industry * Solid fault-finding experience at an electrical component level * Proven ability to work in global teams and to work cross-functionally


* Working experience within the medical device or life sciences industries * Knowledge of Good Manufacturing Practices & Quality Systems Regulations * Knowledge of performing risk assessments


Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

Keywords: ResMed, Moreno Valley , Failure Analysis Engineer (Field Investigations), Other , Moreno Valley, California

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