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Customer Experience Representative

Company: Boundless Promotions
Location: Moreno Valley
Posted on: January 13, 2022

Job Description:

Boundless Promotion is a fast-growing firm taking over the Riverside area.

Responsibilities:

  • Consistently delivers a remarkable customer service experience directly.
  • Responsible for improving customer retention using strategic programs, services and excellent in-person communication.
  • Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.
  • Accepts coaching and takes action to improve customer engagement and sales performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer's needs and seamlessly provides options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provide a personalized approach that shows customers we can help, regardless of their need.

    Requirements:
    • Experience providing excellent customer service in a fast-paced way.
    • Experience using relevant sales and customer engagement tactics.
    • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
    • Accurate data entry skills required.
    • Outgoing and confident personality
    • Great public-speaking or presentation skills
    • Self-starter with proof of a strong work ethic and energetic personality.

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Keywords: Boundless Promotions, Moreno Valley , Customer Experience Representative, Other , Moreno Valley, California

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