Field Operations Coordinator
Company: Quest Diagnostics Incorporated
Location: Rancho Cucamonga
Posted on: April 16, 2024
Job Description:
Field Operations Coordinator - Rancho Cucamonga, CA - Monday -
Friday - 8:00AM-5:00PMThis position is responsible for assisting
the Branch Manager in cost control and overall operations of the
Branch Office. Specific duties include, but are not limited to, at
direction of Branch Manager identifying the training needs for
employees, recruit and train examiners. Coordinate activities with
the Branch Manager, including time keeping, Case Management and
Quality Assurance. Coordinate with local sales representatives,
activities within the Branch Office with guidance from the Branch
Manager.Pay Range: $25.88 - $38.83 / hourSalary offers are based on
a wide range of factors including relevant skills, training,
experience, education, and where applicable, certifications
obtained. Market and organizational factors are also considered.
Successful candidates may be eligible to receive annual performance
bonus compensation.Benefits Information:We are proud to offer
best-in-class benefits and programs to support employees and their
families in living healthy, happy lives. Our pay and benefit plans
have been designed to promote employee health in all respects -
physical, financial, and developmental. Depending on whether it is
a part-time or full-time position, some of the benefits offered may
include:
- Day 1 Medical/Dental/Vision for FT employees who work 30+
hours
- 15 PTO days first year
- Paid Holidays
- Annual Bonus Opportunity
- 401(k) with matchingcontributions
- Variable compensation plan (AIP) bonus
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Blueprint for Wellness
- Tuition Reimbursement for undergraduate and graduate programs
for FT employees who work 30+ hours
- Opportunities for career advancement
- Training provided!
- Assists Branch Manager to ensure all lines of business
(Wellness, ES, ADJ Markets) and other future lines of business are
properly handled by the office departments under their charge
Branch Manager supervision.
- Complete assigned tasks and fulfill case orders, events,
collections and any future lines of business collection work and
sales service expectations within the time frame required by
ExamOne. This includes optimizing Examiner Portal schedules, for
work and procurement of all necessary onboarding documentation, and
providing training and development of staff members.
- At direction of Branch Manager to discharge ensure daily job
functions are completed in an effective and efficient manner as
well as auditing workflow auditing workflow processes for
inefficiencies.
- Assisting in answering phones and emails, in the office,
providing customer service to all internal and external
customers.
- Assists in training of all employees. Training to include
safety procedures and tracking accidents.
- Reviewing processes in an effort to reduce the risk of
accidents. This includes ensuring all employees are trained,
re-trained and cross-trained emphasizing excellent customer service
in order to provide the highest level of satisfaction to each and
every internal and external customer.
- Training as it relates to systems and devices such as iPad,
Portal, ES Collections and any future company driven
initiatives.
- Accountable along with Branch Manager for staying within the
Branch operating budget, limited to kits and office supplies.
- Primarily responsible for the regular operating activities in
the Branch Office involving CSR functions.
- Completes tasks and projects requested by the Branch
Manager.
- Develops and participates in a quality improvement plan in
conjunction with corporate quality improvement to continually
evaluate quality and reproducibility of product or service.
- Ensure WFC is accurate when approving. Obtains any required
documentation for missing punches and forward to Branch Manager.
Branch Manager will sign off on all WFC time.
- Responds to the needs and requests of clients and ExamOne
management and staff in a professional and expedient manner.
- Observes all compliance policies and safety policies and
procedures as outlined in the ExamOne Safety Manual or safety
matters included in other special training.
- Responsible for assisting the Branch Manager in carrying out
supervisory responsibilities in accordance with the organization's
policies and applicable laws.
- Assists Branch Manager with the overall direction,
coordination, and evaluation of assigned unit, department, or
group. Assistant Branch Managers may provide impute regarding
performance management including corrective action, but are not
considered direct people managers. As such this role will not
provide merit, performance reviews or corrective actions directly
to employees.
- Responsible for training or causing the training of employees
and examiners within assigned unit, department or group.
- Responsible for assisting Branch Manager with the timely and
accurate submission of information in accordance with the
Attendance Tracking policy.
QUALIFICATIONSRequired Work Experience:2 - 3 years proven
experience in client services operations and customer service
processesPreferred Work Experience:Medical background to include
phlebotomy.Physical and Mental Requirements:8 Ability to sit or
stand for long periods of timeKnowledge:Proficient in Microsoft
OfficeSkills:
- Ability to work in a team environment
- Ability to maintain a professional, respectful and sensitive
demeanor in working with staff members and external clients
- Detail Oriented
- Excellent organizational and planning skills
- Potential leadership skills
- Ability to motivate and develop individualsEDUCATION Bachelor's
DegreeLICENSECERTIFICATIONSWhile we appreciate and value our
staffing partners, we do not accept unsolicited resumes from
agencies. Quest will not be responsible for paying agency fees for
any individual as to whom an agency has sent an unsolicited
resume.2024-58557
Keywords: Quest Diagnostics Incorporated, Moreno Valley , Field Operations Coordinator, Other , Rancho Cucamonga, California
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