Front Desk Hospitality - Temecula KOA at Vail Lake Resort
Company: KEI Outdoors
Location: Temecula
Posted on: April 20, 2024
Job Description:
Description:The Temecula KOA at Vail Lake Resort is an outdoor
campground destination looking for enthusiastic people to join our
front desk hospitality team. Located in beautiful Southern
California among a grove of oak trees, we are a year-round park
offering camping close to the Temecula wine country, beautiful Vail
Lake, and miles of mountain bike, horse, and hiking trails. Our
goal is to create a great camping experience for our guests by
offering excellent customer service. If you enjoy meeting new
people, working in a fun yet challenging environment, and helping
families create memories to last a lifetime we want to talk to
you!Working hours:
- Part-time/Seasonal positions available
- 15-40 hours depending on the occupancy of the park
- Shifts will primarily be in evenings, on weekend &
holidays
- Reports to Front Desk Manager
- $16/hour & up depending on experience
- Full time employees are eligible for subsidized health
insurance, paid vacation and Simple IRA contributions after
completed milestonesRESPONSIBILITIES--- Ensures customers receive a
high level of service consistent with our customer service
philosophy--- Learn and operate Campground Management system---
Help guests to reserve & register for their camping experience both
in person and via the telephone--- Communicate with all staff and
management using Microsoft Teams--- Enforce campground policies and
implement solutions consistent with goals of park--- Proactive
guest management to ensure positive environment for all guests---
Coordinate with Guest Service staff for late guest arrivals---
Coordinate with Guest Service staff for problem resolution when
applicable--- Assists with handling and resolving guest
complaints.--- Facilitate guest ticket purchases for area
attractions--- Cashier souvenir sales as well as stocking
merchandise--- Utilize creative problem-solving skills--- Help
facilitate the day use pass for mountain biking guestsOther duties
as assigned by manager to ensure the operations of the campground
and guest satisfaction.Requirements:--- Good customer service and
communications skills--- Ability to multi task and prioritize---
Able to work with others and work independently--- Professional
Appearance and attitude towards guests and fellow team members---
Communicate professionally and patiently--- Be on your feet during
shift and able to lift at least 30 lbs.--- Ability to thrive in a
fast-paced environment--- Intermediate computer proficiency
including email, internet and Microsoft Office Suite--- Excellent
verbal and written communication
skillsPM21PI1db6cb3c1eec-31181-34279267
Keywords: KEI Outdoors, Moreno Valley , Front Desk Hospitality - Temecula KOA at Vail Lake Resort, Other , Temecula, California
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