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Quality Control Technician

Company: CL Staffing
Location: Moreno Valley
Posted on: May 6, 2022

Job Description:

Job Description Medical Device company is seeking an Associate Technical Services Technician to be responsible for the evaluation, repair and/or testing of customer returned products. This includes documenting and managing customer issues and related findings within the complaint management system. Responsibilities and Accountabilities - Perform evaluation, testing, and repair of products in accordance with approved service manuals and other Quality System documentation. Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment (i.e., flow meter, manometer, digital voltage meter, etc.) and provide clearly written recommendations to customers regarding repair of their devices. - Ability to interpret data/information (Usage, settings, compliance) captured on devices for thorough investigation purposes. - Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended. - Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation. - Provide regular and concise feedback to the Technical Service team related to daily shop status and problem/complaint trends. - Support other members of the Technical Staff on projects or support work. - Other tasks and responsibilities as assigned. Qualifications and Experience - Associate's degree (A.A.) or equivalent from two-year College or technical school with an emphasis in electronics is preferred. Equivalent combination of education and experience may be considered. - 2 years of technical service or manufacturing experience in an electro-mechanical assembly/test environment required; including experience performing hands-on technical repair or electro-mechanical assembly and test. - Familiarity with ISO and FDA standards and practices. - Familiarity with and experience in MRP/ERP systems for labor and inventory management. - Proficiency in Microsoft Office Word, Excel, and PowerPoint. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schematics, and procedure manuals. - Strong Technical Documentation skills both verbal and written. - Knowledge of ESD standards. - Hands on experience with common hand tools, jigs/fixturing and basic test equipment typically used in an electro-mechanical manufacturing environment required. - Experience in a collaborative team environment, sharing workload and responsibilities - Ability to demonstrate troubleshooting and problem-solving skills.

Keywords: CL Staffing, Moreno Valley , Quality Control Technician, Professions , Moreno Valley, California

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