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Remote Workforce Analyst

Company: VirtualVocations
Location: Moreno Valley
Posted on: June 24, 2022

Job Description:

A global risk management company is in need of a Remote Workforce Analyst.

Must be able to:
Identify call volume trends and averages on an intraday, weekly, monthly, etc. basis
Monitor and respond to Real Time Adherence (RTA), queue activity, and service levels
Analyze intraday and historical performance to respond/plan appropriately in order to achieve operational service goals
Qualifications for this position include:

2 years' experience in a contact center
High School Diploma or GED
1 year experience in a WFM or WFM related role
Entry level skills in MS Office (Excel, Word, Outlook)
Maintains positive interactions with internal management and staff

Keywords: VirtualVocations, Moreno Valley , Remote Workforce Analyst, Professions , Moreno Valley, California

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