Customer Service Rep. (Branch)

Company: Sigue Corporation
Location: Moreno Valley
Posted on: May 16, 2022

Job Description:

Job Description**Must speak Spanish**GOAL: The Customer Service Representative will be responsible for the accurate processing of all transactions, while providing courteous, timely and informative service to ensure customers feel completely satisfied. PRINCIPLE DUTIES/ RESPONSIBILITIES :

• Answer the phone with a smile and treat all customers with courtesy and respect
• Ensure workstations are organized and equipped for the start of the business day
• Process all transactions quickly and efficiently while providing exceptional customer service
• Interact and work closely with supervisors to perform all functions as directed/required
• Maintain confidentiality of customer information, branch policies and procedure
• Comply with The Sigue Branch AML/BSA Compliance Program
• Travel locally to assist with collections, marketing or banking as required
• Assist in keeping the store clean and presentable as required
• Be proactive in identifying fraudulent or forged documentation and/or activity and reporting them to the respective supervisors
• Perform all other miscellaneous responsibilities and duties as assigned
• Participate in marketing activities as needed including flyer distribution and banner display QUALIFICATIONS:
• Ability to work effectively with diverse populations
• Ability to identify when specialized skills/resources are needed to address unique activities and work assignments
• High School Diploma or equivalent
• 3-6 months related experience
• Spanish (required)/ English (Basic communication)
• Must have reliable transportation
• Ability to work flexible schedules including weekends
• Ability to work at various locations depending on company's goals and business decisions.

Keywords: Sigue Corporation, Moreno Valley , Customer Service Rep. (Branch), Sales , Moreno Valley, California